NOVEMBER 2020 Research Alert

This month we added four new studies to the Best Practice Database, the research repository for Best Practices, LLC. This month's new studies focus on two topical areas: successfully launching in competitive markets and medical information call center effectiveness. The first two studies deal with the current launch environment and how to avoid launch risks and capitalize on key launch success factors across a number of dimensions and stakeholders. In particular, these documents address preparing market constituents and understanding efficacy and safety dimensions as well as TL engagement and differentiation factors among stakeholders. The last two studies deal with medical call center effectiveness and structure, operations, complaint management, performance, technology and current trends.

The new Best Practices, LLC studies listed below under Newly Added Research explore how leading companies have made their operations more effective across these different areas.

	Download: Launching New Biopharma Products in Competitive Markets: Preparing Market Constituents and Understanding Efficacy and Safety Dimensions (5648) Launching a new biopharma product successfully in a competitive and complex environment requires an effective strategy that leverages advantages and averts pitfalls. This study captures benchmarks and insights around launch success and risk factors, positioning, launch resource allocation, efficacy and safety dimensions.
	Download: Launching New Biopharma Products in Competitive Markets: Thought Leader Engagement and Benchmarking Differentiation Factors (5649) Best Practices, LLC conducted this research to help biopharma leaders avoid launch risks and capitalize on key launch strengths. The study provides insights around differentiation factors with stakeholders, effective thought leader engagement and education for market entry.
	Download: Medical Information and Patient Services Call Center Excellence: Leadership, Structure, Operations and Complaint Management (5650) Medical information and patient services call centers’ productivity and performance is critical to a pharma company's success. Best Practices, LLC undertook this benchmarking research to help medical leaders evaluate their call center leadership, structure, operations and complaint management approaches.
	Download: Medical Information and Patient Services Call Center Excellence: Performance, Technology and Trends (5651) This research uncovers critical insights and trends that can be used to improve medical call center effectiveness. The study captures reliable metrics that can be used by medical call center leaders to evaluate performance and technology practices.