Benchmarking for Best Practices: Winning through Innovative Adaptation

With coverage of benchmarking in private and public sectors as well as detailed definitions to executive exercises, practical applications and valuable case examples of leading innovators such as AT&T, Federal Express, Johnson & Johnson, Microsoft and General Electric, this book serves as a comprehensive toolkit for benchmarking.

From best practice identification to innovative adaptation and successful implementation, "Benchmarking for Best Practices: Winning Through Innovative Adaptation" takes a holistic, detailed and systematic approach toward benchmarking. Specifically, this book enables executives to:

• Sell benchmarking to all stakeholders, from front-line to senior management
• Design a benchmarking approach geared for implementation success
• Integrate benchmarking to power key corporate initiatives
• Drive innovation through creative adoption of proven practices
• Increase organizational agility through faster learning
• Manage organizational best practice knowledge
  

About the Book

Chapters from Benchmarking for Best Practices: Winning Through Innovative Adaptation

• Chapter 1 -- Benchmarking for Best Practices: Winning Through Innovative Adaptation
• Chapter 7 -- Putting Benchmarking to Work in the Executive Office and the Boardroom
• Chapter 14 -- Managing Best Practice Knowledge

1. Benchmarking for Best Practices: Winning Through Innovative Adaptation
2. Fast Learning Through Innovative Adaptation
3. Benchmarks and Performance Measurement
4. The Secrets of Successful Benchmarking
5. Design for Implementation Success
6. Integrating Benchmarking Into Your Organization
7. Putting Benchmarking to Work in the Executive Office and Boardroom
8. Benchmarking and Strategic Planning
9. Benchmarking and Business Process Reengineering
10. Benchmarking and Time-Based Competition
11. Benchmarking and Change Management
12. International Benchmarking
13. Benchmarking in the Public Sector
14. Managing Best Practice Knowledge
15. Benchmarking and the Twenty-First-Century Organization