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» Products & Services » » Customer Service » Call Centers » Call Center Human Resources » Call Center Employee Satisfaction and Retention

Develop an Integrated Employee Opinion Process to Involve Employees

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ID: 3000

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Words: 648

Published: Pre-2020

Delivery Format: Online

 

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The Survey Feedback Action (SFA) program represents an effective “closed-loop” system to ensure that employee opinion survey results are widely considered, communicated, and used for identifying weak managers, forging an alliance between frontline employees and management, and driving improvement actions. SFA links employee opinion scores to leadership performance monitoring and advancement.

Industries Profiled:
Insurance; Shipping


Companies Profiled:
FedEx; State Farm

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