Employ Rewards & Recognition to Incent Collaborative Behavior -- Part 1

Link compensation with team performance to drive collaborative behavior. Motorola teams that are required to meet the "six-sigma" quality standards are paid bonuses tied to improved defect rates and cycle times (as are their bosses), and compete against one another for gold medals in company wide performance contests. The link between team compensation and performance further aligns Motorola employees with high level corporate objectives because cycle time and quality (as measured through six-sigma standards or 3.4 errors per million) are performance measures and performance goals of all Motorola work units. Link incentive compensation to cross-unit effectiveness. FedEx’s system links incentive compensation equally to people satisfaction, customer satisfaction and profits; it also links individual and team performance ...

Industries Profiled:
Automobile; Manufacturing; Pharmaceutical; Shipping; Telecommunications


Companies Profiled:
Xerox; Verizon; GM Cadillac; Lucent Technologies; Motorola; FedEx; Pfizer; Saturn

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