Foster Collaboration Among Teams -- Part 2

Push cross-unit team decision making to the front-line, which fosters higher levels of ownership and cross-unit communication. Motorola teams often have important empowerment rights that enable the team to make decisions quickly. For example, Motorola eliminated two mid-level managerial positions that were hindering front-line empowerment of its Connector Team. By eliminating these middle management positions, Motorola placed more decisions in the hands of the team, condensing decision cycles and enabling the team to work faster and more effectively. By making the organization flatter and empowering front-line teams, individuals are more apt to take responsibility, which often means interacting with other constituents within the organization. The old structure supported less “ownership” and also discouraged rapid cross-unit or cross-department communications ...

Industries Profiled:
Automobile; Computer Hardware; Manufacturing; Telecommunications


Companies Profiled:
Motorola; Saturn; IBM

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