Measuring and Communicating Organizational Value for the Quality Function

Best Practices, LLC has conducted extensive research in several areas of quality function structures, staffing and execution. This white paper contains excerpts from prior studies that highlight how Best Practices, LLC assisted quality executives, managers and other key decision-makers at leading companies improve the effectiveness of their quality organization by measuring their performance and communicating their organizational value and tangible contribution to the company’s bottom line. Quality organizational structures have been benchmarked to understand what system of reporting lines, and division of roles and responsibilities facilitates flow of information and decision-making that reinforces the ability of quality personnel to be effective across other functional areas, as well as to enable a high profile for the quality function among senior management. Additionally, performance measures have been examined to understand what resources are devoted to quality activities and how they are deployed most effectively.

For more information in this area, please contact:
Cameron Tew, Sr Manager Research & Publishing

(919) 767-9226
or via email